What is Client Experience

What is client experience?

Client experience is a client’s overall impression of you as a supplier. It is personal, subjective, open to influence, sometimes irrational, and subject to change as a result of any and every interaction they have with your firm. We advocate deliberate ‘expectation-setting’ and ‘sweating the small stuff’ as well as glory projects.

Find out

Please fill in this form and we’ll send you the download link for our brochure right away.

Find out

Please fill in this form and we’ll send you the download link for our brochure right away.