Purpose-built range of CX services
Accomplish services - use CX to secure competitive advantage
Accomplish helps asset managers use CX to secure competitive advantage over their peers.
We do this by understanding the absolute and relative maturity of your firm’s current CX, and (no matter where you are on the journey) we will identify relevant and appropriate next steps to help you achieve your ambitions.
This starts by defining, cleaning and consolidating CX data, and then interrogating it to release insights into your clients’ needs. We can then work with you to define an overall CX strategy that will balance your needs with those of your clients, and then implement it via an intuitive, coherent and efficient client journey.
To underpin and sustain this Accomplish helps firms to adopt a culture of client centricity, and to institute the governance and controls they will need to have the effect they wish on clients repeatedly and sustainably.
Accomplish also has deep change management capabilities that firms leverage when delivering their CX improvement programmes.
How early movers are seizing the opportunity
CX maturity assessments: Understand your firm’s current CX and how it compares
CX data analytics and segmentation: Gain insights into your clients’ needs and segment them accordingly
CX strategy definition: Define a suitable and feasible CX strategy
Client journey design: implement an intuitive, coherent and efficient client journey
Client centricity initiatives & training: Adopt a culture of client centricity
CX governance assessments: Institute CX governance and controls
CX programme reviews: Gain confidence that your CX improvement programme is ‘on track’
Early movers are using CX to secure competitive advantage and Accomplish can help firms seize the opportunity of CX, no matter where they are on their journey.