Blog

The insurance client journey
News

The insurance client journey

Across their client journey, insurers have quite specific needs from asset managers, and they behave differently to mainstream institutional clients. As a result, a well-managed client experience could be particularly impactful to these intimate relationships. In response, we are exploring the feasibility of a CX benchmark for insurance relationships.

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Client experience kite mark
News

Client experience kite mark

Words are cheap, so we are designing a client experience kite mark that will let you differentiate your firm from those that can only say they are ‘client-centric’. With it, you will be able to demonstrate your tangible commitment to CX and initiate meaningful discussions about it with clients and prospects.

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News

Accomplish’s client experience analyst

I am Jonathan Ronald Attoh (Jon), Accomplish’s Client Experience Analyst. It is with great joy and excitement that I write this blog to introduce myself and give you insights into who I am, my responsibilities, and what I intend to achieve.

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News

Segment-specific client journeys

Some aspects of your client journey will matter to all clients, while others will matter more to some and not at all to others. The CX Touchpoint Benchmark addresses this with segment-specific client journeys. Pull them off the shelf and begin measuring CX immediately for free.

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News

Our first 500 trees

Accomplish’s Nurturing the Future project has planted its first 500 trees in honour of our clients. As more follow, we look forward to our client relationships growing alongside the trees in their neighbouring forests.

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Measure your clients’ behaviour
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Measure your clients behaviour

Actions speak louder than words: if you want the true story about your client experience, you must measure your clients’ behaviour as well as their feedback.

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A unique business intelligence tool

We have been a little quiet recently as we have focused our efforts on building a unique business intelligence tool that will be the future of client experience (CX). This is the first blog in a new series that will describe the tool, explore its unique features, and explain how a large proportion of this is already operational and delivering commercial value to our clients.

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Nurturing the future
News

Nurturing the future

As we prepare for Accomplish’s third birthday, we are proud to announce our third community project, which we have called ‘nurturing the future’. In honour of every client, we are now donating a proportion of revenue to planting trees in their local states, départments, counties, etc.

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Investment client journey for insurers
News

Investment client journey for insurers

What are the moments that matter across the investment client journey for insurers? And what effect does an asset manager want to have at these moments? The CX Forum’s latest project will find out.

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Client Experience Analyst
News

We are hiring a graduate

We are excited to be hiring a graduate Client Experience Analyst to help us scale up and prepare for growth. We are looking for someone who wants to specialise in a sought-after discipline, wants to be a valued colleague in a growing business, and wants a breadth of responsibilities and a say in how the business is run.

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News

Explaining how to measure B2B CX

As bargaining power has shifted to clients and CX has become THE reliable differentiator for most asset managers, a growing group of firms is now measuring and comparing their B2B CX. Click to find out about a unique and revolutionary CX benchmark and what the participating firms can do with it.

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