Accomplish has deep international experience in CX, as well as a range of services and skillsets that are purpose-built for CX initiatives.
We chair the European Asset Management CX Forum, execute its research agenda, and administer the industry CX Maturity Benchmark.
R&D gives us command of the latest data, which enables us to be relevant, brief, and gone in the interests of our clients.
Industry is losing pace with its clients’ needs:
as many indicators that asset managers are delivering an unfavourable CX than a favourable one¹
of asset managers
are not ready to seize it¹
1: Accomplish Consulting, 2019. Client experience has become the differentiator.
17 asset managers have participated in the first round of the Accomplish CX Maturity Benchmark. This was the initial stage an industry-wide initiative that aims to improve the state of client experience across asset management. Contact us if you are interested in joining the next round of benchmarking, which will close on Friday 31 January 2020.
Early movers on CX are implementing intuitive, coherent and efficient client journeys to secure competitive advantage over rivals. Put simply, a client journey is the single thread that weaves through your organisation that represents your clients.
At the beginning of a client centricity improvement initiative, the focus must be on getting the must-do’s right first, because in a modern experience economy a five star experience is the baseline, not a luxury.
