Accomplish has deep international experience in Client Experience (CX), as well as a range of services and skillsets that are purpose-built for CX initiatives.
We chair the European Asset Management CX Forum, execute its research agenda, and administer the industry CX Maturity Benchmark.
R&D gives us command of the latest data, which enables us to be relevant, brief, and gone in the interests of our clients.
Industry is losing pace with its clients’ needs:
By completing the short survey below (less than 5 minutes) you can quickly assess your firm’s level of CX maturity.
Client experience is a client’s overall impression of you as a supplier. It is personal, subjective, open to influence, sometimes irrational, and subject to change as a result of any and every interaction they have with your firm. We advocate deliberate ‘expectation-setting’ and ‘sweating the small stuff’ as well as glory projects.
Accomplish’s CSR policy encourages us to give our time to our local communities. Here are 7 things that surprised Adam Grainger during his year at Food Cycle.
In a survival-of-the-fittest-market, firms are now measuring their CX maturity and finding out how they can seize the opportunity of CX.
